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Linen Path Signal

Data Privacy Policy

Your privacy is important to us at Linen Path Signal

Effective Date: February 1, 2024 | Last Updated: February 1, 2024

Information We Collect

Personal Information You Provide

When you reach out to us for corporate floral arrangements or gift services, we gather information you knowingly share. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment details during checkout, which are handled securely by our payment partners.

For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget constraints. This helps us tailor our service to your organization’s needs.

Information Collected Automatically

Our website automatically gathers certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients discover our services.

Important: We never collect more personal information than necessary to provide our flower arrangement and delivery services. Your privacy is fundamental to how we operate our business.

How We Use Your Information

We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.

We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.

Order Processing: Managing your flower orders, deliveries, and payment processing
Communication: Responding to inquiries, providing updates, and customer support
Service Improvement: Analyzing feedback and usage patterns to enhance our offerings
Business Development: Creating tailored corporate programs and subscription services

Information Sharing and Disclosure

Linen Path Signal respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.

Service Partners

We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.

Legal Requirements

We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.

Data Security Measures

We treat the protection of your personal data with utmost seriousness and implement suitable technical and administrative safeguards to shield it. This involves safe data storage, encrypted transmissions, and restricted access to personal information within our organization.

Secure Storage

Your personal data is kept in secure systems with access controls and ongoing security monitoring.

Encryption

Sensitive data transfers are encrypted to safeguard information as it travels between your browser and our infrastructure.

Limited Access

Only authorized staff who require data to deliver services can access customer information.

Although we employ robust security measures, no online transmission method is entirely secure. We continually update our security practices to guard against emerging threats.

Your Privacy Rights

You hold important rights concerning your personal data. Depending on applicable laws, you may be able to access, amend, delete, or limit how your personal information is used.

Access: Request a copy of the personal data we keep about you
Correction: Update or fix any inaccurate personal information
Deletion: Ask for the deletion of your personal data (subject to legal retention obligations)
Restriction: Limit how we process your personal data in specific circumstances
Portability: Request that your data be transferred in a structured, widely used format

To exercise these rights, please reach out using the contact details at the end of this policy. We will respond within a reasonable period as required by law.

Data Retention

We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations differ by the type of information and the purpose it was collected for.

Typical retention durations:

  • Customer contact and order details: around three years after the last service interaction
  • Payment transaction records: about seven years for tax and accounting needs
  • Website analytics data: roughly two years and two months for service improvement analysis
  • Marketing communication preferences: Until you unsubscribe or about two years of inactivity

Cookies and Website Tracking

We employ cookies and related technologies to enhance your browsing experience and gain insights into how visitors interact with our site. Cookies enable us to recall your preferences and assess site performance.

You can adjust cookie preferences in your browser. Note that turning off some cookies may impact how the site works. For more details about our approach to cookies, please consult our Cookie Policy.

Third-Party Links

Our site might include links to external websites or services. This privacy policy covers only Linen Path Signal and our site. We are not accountable for the privacy practices of other sites.

We advise reviewing the privacy policies of any third-party sites you access via links on our site.

Policy Updates

We may periodically revise this privacy policy to reflect changes in our practices, services, or legal obligations. When significant updates occur, we will update the "Last Updated" date at the top of this policy.

We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.

Reach Out About Privacy

If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please contact us.

Reach Out About Privacy

Linen Path Signal Privacy Team
45 Rose Lane, London
London, United Kingdom SW1A 1AA

Email: [email protected]
Phone: +44 20 7946 0123

For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within seven business days.